Andy MacklinVice President Andy leads North Highland’s Portland office and has deep experience in the energy and utilities, transit, public sector, and manufacturing industries. He has more than 11 years of management consulting experience leading complex initiatives at the intersection of strategy translation, business transformation, and technology delivery to facilitate the execution of clients’ most vital initiatives. Andy earned a bachelor’s degree in mechanical engineering from Kansas State University and is a graduate of General Electric Company’s Operations Management Leadership Program. He serves on the boards of Junior Achievement of Oregon and SW Washington and Bonneville Environmental Foundation.
Redefining the Renewal Experience
For energy companies, the renewal process is one of the most strategically important stages of the customer lifecycle, contributing to customer loyalty and account growth. Explore how North Highland helped a UK energy and home services company redefine the renewal experience for its business customers.Case Study