Jennifer MerrittVice President, Global Retail and Consumer Products Lead Jennifer is a consultant at North Highland serving as Client Executive for the Retail Industry in Atlanta for the past seven years. In this capacity, she is responsible for all consulting engagements and pursuits at Atlanta’s top retail and consumer packaged goods companies. She provides leadership in the areas of Customer Experience definition and execution, Retail Operations within Merchandising and Store Operations, as well as distribution network optimization and program management within Supply Chain.
Experience Economics: Aligning Customer Experience Investment to Financial Value
Experience Economics helps leaders prioritize and chart a path forward by integrating customer needs and business value. At the same time, it helps build the operational muscle needed to quickly adapt and respond to evolving customer expectations.Perspective