Jessica SinghExpert Practitioner Jessica Singh is an expert practitioner with the North Highland Company. She has five years of management consulting experience and more than 15 years of experience in the energy and utilities industry, including work for utilities, independent power producers, and engineering consulting firms. Specific areas of expertise include change management, stakeholder engagement and communications, strategic planning, program management, and project management.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective