Jessica SinghExpert Practitioner Jessica Singh is an expert practitioner with the North Highland Company. She has five years of management consulting experience and more than 15 years of experience in the energy and utilities industry, including work for utilities, independent power producers, and engineering consulting firms. Specific areas of expertise include change management, stakeholder engagement and communications, strategic planning, program management, and project management.
Experience Economics: Aligning Customer Experience Investment to Financial Value
Experience Economics helps leaders prioritize and chart a path forward by integrating customer needs and business value. At the same time, it helps build the operational muscle needed to quickly adapt and respond to evolving customer expectations.Perspective