Keith StokkePrincipal Keith has nearly 20 years consulting experience serving clients in a variety of industries including over seven in the Energy and Utility space. Keith’s energy engagements at a Federal Power Marketing Agency include development of transmission strategy and business transformation as well as IT program leadership for new power, transmission, and infrastructure capability development. Keith has additional expertise in supply chain and asset lifecycle management.
Redefining the Renewal Experience
For energy companies, the renewal process is one of the most strategically important stages of the customer lifecycle, contributing to customer loyalty and account growth. Explore how North Highland helped a UK energy and home services company redefine the renewal experience for its business customers.Case Study