Michael HollarVice President, Data and Analytics, West Region Michael is the West Region Lead for our Data & Analytics, Digital and Experience Design capabilities as well as North Highland's Customer Experience (CX) Service Line. He brings 20 years of data-driven solutions experience to North Highland and Sparks Grove, with work spanning enterprise data strategy, capability and org development, purpose-built custom solutions, and enterprise analytic applications. Prior to his consulting career, Michael built and led a global BI/DW shared services team for Thomson Technicolor in Paris.
Experience Economics: Aligning Customer Experience Investment to Financial Value
Experience Economics helps leaders prioritize and chart a path forward by integrating customer needs and business value. At the same time, it helps build the operational muscle needed to quickly adapt and respond to evolving customer expectations.Perspective