Mindy BostickGlobal People and Change Lead Mindy Bostick leads North Highland’s People and Change capability. She has over 30 years of experience helping organizations realize their business objectives through successful transformational change. Mindy has deep expertise in leadership alignment, organizational change management, process improvement and technology implementations. As an authorized training provider for Prosci, Mindy provides change management methodology certification to change management practitioners as well as change management training to business leaders, managers and employees. Her industry experience includes manufacturing/distribution, energy, chemical, retail, consumer products and financial services.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective