Tom BrimPrincipal Tom Brim is based out of the Portland office has 20 years of management consultant experience (including a previous life at Arthur Andersen). Tom has consulted daily in the electric power industry for the past eight years amidst a technology revolution that is changing the way power is generated and consumed. Tom's expertise is at the center of many of these changes in a field called Distributed Energy Resources (DERs) that includes demand response (managing times of high stress on the grid), integrating new types of generation like wind and solar, and evaluating the emergence of utility scale batteries. Tom has led one of the nation's largest power wholesalers in developing a new business line to meet the challenges of a fast-changing grid.
Redefining the Renewal Experience
For energy companies, the renewal process is one of the most strategically important stages of the customer lifecycle, contributing to customer loyalty and account growth. Explore how North Highland helped a UK energy and home services company redefine the renewal experience for its business customers.Case Study