North Highland Announces New Roles for Firm Leadership
April 16, 2018
April 16, 2018 (ATLANTA) – Management consulting firm North Highland is pleased to announce the promotion of three key leaders within the firm.
Matthew Klein has been named the firm’s Chief Operating Officer, a role he will hold in addition to his current title and responsibilities as Managing Director and Chief Marketing Officer. This joint, expanded role reflects Klein’s strategic acumen, deep insight into the business, willingness to successfully tackle complex problems and proven track record of results at North Highland over the past five years. He has more than 20 years developing and deploying the strategies that drive improved operational performance and connect brands with customers, consumers, employees and stakeholders.
Angela Navarro has been named Senior Vice President of Operations and will report to Klein. A leader of proven capability and drive, Navarro has brought rigor, business acumen and discipline to the creation of a high-performing operations team over the past three years with the firm. In her role, she will oversee business operations, recruiting, staffing and resource management with a focus on strategic planning and a strong concentration on continuous improvement and sustainable profitability.
Kimberly Currier has been named Senior Vice President, overseeing the firm’s people (HR) function. Since joining North Highland a year ago from Kimberly-Clark, Currier has done impressive work driving the professional development of the firm, leading the firm’s focus on performance enablement and leadership and development. She has more than 20 years of experience in creating development solutions for people, teams and organizations.
“We’re incredibly proud of the work Matt, Angela and Kimberly do for the firm; all three have an incredible track record of results at North Highland and beyond,” said North Highland CEO Dan Reardon. “The promotion and expanded roles of these individuals will help position North Highland for continued success. I believe these promotions are examples of how we as a firm invest in our people and aim to provide opportunities for individuals to grow and develop in their careers.”
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective