Nashville Tech Council to Feature North Highland's Dan Watterson & Troy Abruzzo

June 8, 2017

On July 6, North Highland’s very own Dan Watterson, Principal and Telemedicine Practice Lead, and Master Practitioner - Troy Abruzzo, will deliver a Nashville Technology Council Tech Talk, a monthly ‘lunch and learn’ style event where members of the Nashville tech community are invited to hear from those who are driving change and leading innovation in their fields. 

The presentation is titled Cranky Clinicians and Bad IP Addresses: Lessons Learned from a Decade of Telemedicine. Dan and Troy will be presenting on best practices to effectively plan, implement and maintain a successful telemedicine practice. More than 50 business and tech leaders in the Nashville community are attending to hear their presentation on the following topics:

  • Where to start with telemedicine
  • How to set goals and identify key metrics
  • What to vet during vendor selection
  • How to establish appropriate ownership and executive leadership of a telemedicine implementation
  • When to start a telemedicine implementation and obtain appropriate buy in from stakeholders
  • How to assign appropriate resources to the implementation
  • What project management methodology to use throughout implementation
  • Why licensure and credentialing management is important
  • Which strategies provide the best physician/clinician engagement
  • What best practices to use for training end users
  • How to test technology and clinical workflow
  • What to plan for clinical and technical support
  • How to plan for go live
  • How to optimize operation

We are excited about Dan and Troy’s opportunity to share a decade’s worth of lessons learned to ensure a successful telemedicine practice.




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