Angela NavarroSenior Vice President of Operations Angela serves as Senior Vice President of Operations, bringing with her more than 20 years of experience in complex, enterprise-wide operations, professional staffing and workforce solutions. Her expertise in developing effective solutions to clients' complex workforce issues is extensive, balancing business needs and inspiring leadership to design programs which deliver a high return on investment. Angela has a legacy of building and leading highly effective sales and operations teams.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective