Anne GameManaging Director With more than 30 years of consulting experience, Anne Game’s transformative work in the manufacturing, consumer products and hospitality sectors has been both sustainably valuable and immediately impactful. She’s watched the stock of a struggling enterprise tick up real-time as the results of her three-month value creation project were presented, and she is equally inspired by the ongoing growth and long-term capabilities developed through her performance improvement and people and change management work.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective