Bill DouglasWilliam (Bill) W. Douglas, III is a 30-year veteran of the Coca-Cola system with extensive international experience. He joined Coca-Cola Enterprises, Inc. in July 2004, serving as the Chief Financial Officer from 2005 to 2013. As Executive Vice President and CFO, Bill oversaw the 2010 transformation of CCE into a European operating company, enabling a return of nearly $7 billion in cash to shareowners in the following years. Beginning in 2013, Bill served as head of CCE’s Supply Chain team, before retiring in 2015. Bill is Vice Chairman of the University of Georgia Foundation. He is also a member of the J.M. Tull School of Accounting Advisory Board at the University of Georgia. He received his undergraduate degree from the J.M. Tull School of Accounting at the University of Georgia.
Bill and his wife, Lisa, live on a farm in Bishop, Georgia. They are both active in the Athens/Oconee County local communities.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective