Daniel ReardonManaging Director and Chief Executive Officer Dan is Chief Executive Officer of North Highland. Prior to being named CEO, he served as President and Chief Operating Officer and as a Vice President heading the company’s process, strategy, and enterprise customer relationship management service areas. Dan has more than 25 years of experience in strategic planning, merger integration, organizational change, and operations management. He joined North Highland when there were only 25 employees and has been highly instrumental in the growth of the company.
Dan is also the founder and board member of Cordence Worldwide, a uniquely agile global management consulting partnership whose member firms help enterprise and government clients all over the world achieve remarkable, sustainable results and employs more than 1,200 consultants outside the United States.
Dan is a member of the Governing Board of the Woodruff Arts Center, the former Chair and current Board Member of the Alliance Theatre; an Advisory Board Member of Scheller College of Management, Georgia Institute of Technology; Board Member of the Atlanta International School, Member of the Rotary Club of Atlanta and a member of BENS (Business Executives National Security).
He holds a B.S. in Industrial Management from the Georgia Institute of Technology.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective