Jim ArnoldManaging Director and President Jim currently serves as Managing Director and President at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy & advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development. He also has solid skills in business program management, IT project management, business systems analysis, leadership development, team building and organizational change management. Jim has made measurable contributions to clients and Fortune 100 companies in areas such as revenue growth, margins enhancement, cost reduction, and improved customer experiences.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective