Kimberly CurrierSenior Vice President, People Team Kimberly is Senior Vice President for North Highland’s people team (HR). She has over 20 years of experience leading award-winning talent strategy and development teams. Today, Kimberly leads the people strategy team, driving positive experience and unleashing potential through talent and human resource strategy and practice.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective