Matthew KleinManaging Director, COO and CMO Serving as North Highland’s Chief Operating Officer and Chief Marketing Officer, Matt leads the firm’s operations, marketing, information technology, and knowledge functions. He has pioneered go-to-market, performance improvement, voice-of-customer, sales operations, and digital marketing programs that have driven sustained, bottom-line growth. With more than 20 years developing and deploying the strategies that drive improved operational performance and connect brands with the hearts and minds of the people who matter most: customers, consumers, employees and stakeholders. His career is marked by ideas and actions that empower, activate and disrupt, both inside the firm and in a number of global industry sectors.
Matt serves on the board of LifeLine Animal Project, and holds a bachelors of business administration degree in finance from Goizueta Business School at Emory University and an MBA, concentration in marketing, from The Fuqua School of Business at Duke University.