Navid AhdiehManaging Director Navid serves as a Managing Director at North Highland, bringing 20 years of management consulting expertise in designing and embedding future-focused operating models and capabilities. With an extensive transformation background, Navid has led the cultivation and strengthening of high-growth, highly diversified financial services accounts spanning multiple markets. He specializes in helping clients grow and become more sustainable by optimizing their focus on customer interactions, developing resilient leaders, and creating alignment between strategic objectives and outcomes.
Building Personal Retail Experiences for an Audience of One
Throughout this report are results from a North Highland-sponsored survey of more than 200 director-level and higher employees with leadership responsibilities in customer experience at global companies with revenues more than $1/£1 billion conducted in October 2017. The results define three foundational steps toward creating a personal connection in mass retail and an assessment to guide leaders toward personal connection approaches likely to generate the greatest impact and ROI.Perspective