Jeff is a managing director and market lead at North Highland and leads several of North Highland’s largest accounts. He has an extensive background in business and information technology consulting in the financial services and telecommunications industries. He has 20 years of experience helping Fortune 100 clients drive revenue, optimize processes, improve customer experience and manage risk. His areas of expertise include marketing, strategy articulation, strategic execution, business process management and merger integration. Prior to joining North Highland, Jeff was a Manager in Accenture's process practice area.