General Government Services
Partners in Public Service
When you work with North Highland, you have a partner in public service. We believe in always doing the right thing for our clients – delivering pragmatic solutions to achieve leadership priorities and public policy objectives. Our experienced consultants serve as advisors and champions in tackling the toughest challenges of public sector organizations. North Highland is the smarter investment, delivering projects faster and with more measurable impact.
North Highland helps public sector organizations at all levels make better investment decisions and ensure public dollars are well spent. We are experienced with the Capital Planning and Investment Control methodology and states’ statutorily required acquisition requirements, so we can help you ensure your IT investments are based on sound reasoning that is clearly communicated to decision makers.
We simplify the complex. North Highland’s process improvement experts leverage proven methodologies such as Six Sigma and Lean in a collaborative atmosphere with our public sector clients to help them achieve more with limited resources.
At North Highland, we help governments use data and analytics to transform the way they deliver public services. North Highland’s consultants work with public sector organizations to develop innovative uses for data while improving governance, data exchange, and system interoperability. For more information on our capabilities in data discovery, information strategy, and design, development, and implementation, visit our Data and Analytics page.
We do the right thing for our client, every time. North Highland’s Independent Validation and Verification (IV&V) services are based on the professional integrity that has earned our company a reputation that instills trust in our long-term client relationships. We advocate a philosophy of information transparency and honest reporting, and our solutions are practical and pragmatic. We are not theorists – our IV&V teams implement solutions in real-time to maintain project momentum.
North Highland’s consultants are collaborative and collegial - and experienced in facilitating strategic planning to align enterprise IT strategies with program and policy objectives. Because we have deep experience working in public sector environments, we can serve as effective members of your team to deliver achievable strategies to improve your IT operation - often lowering the cost of your services at the same time.
If our clients are successful, we are successful. Ensuring the success of your enterprise-wide project means managing the change it brings. North Highland looks at organizational change as an opportunity to help our clients broaden their skills and grow professionally. We specialize in managing this transformation and change on major projects with high complexity and high risk, helping public sector agencies realize the full benefits of their investments.
People drive results. Equipped with public sector industry best practices and a comprehensive library of tools, North Highland can help you cultivate a high performing organization, foster a culture of productivity, implement industry-standard career paths and processes to attract skilled individuals, and reduce spend on non-permanent employees. Our team stands ready to accelerate public sector workforces towards becoming more engaged, capable, and aligned with the mission of public service.
A good Project Management Office is not just a spreadsheet factory. Our consultants get projects completed faster by executing, measuring, and adjusting. We help our public sector clients deliver successful projects on time and on budget by working in the field, solving problems, and clearing roadblocks.
Maximizing State Returns on Next-Generation Medicaid Enterprise Systems
Introducing the Medicaid Enterprise Strategic Integration Management Office (SIMO). By serving as the entity responsible for centralized strategy coordination within the Medicaid enterprise, the SIMO allows state Medicaid agencies to realize the fullest possible value and benefits of their investments in next-generation Medicaid application architecture and technology.
Citizen Experience - Why CX and UX are Vital to the Public Sector
The principles of customer and user experience are just as relevant for public sector organizations. Creating intuitive customer journeys are not just a nice to have, they are central to driving efficiency savings and improving relationships between public sector organizations and the citizens they serve.