Transportation
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Transportation

Transportation

Serving clients in the business of mobility in both commercial and public sectors.

Hospitality

Hospitality and Leisure

Helping clients provide their customers with hospitality and entertainment services that are powered by best-in-class personalization, strong analytics, and behavior influence strategy–along with service and delivery excellence.

Transportation

Keeping pace in the new transportation space requires change.

Public entities are warming up to the idea of updating their methodologies to compete in their rapidly changing industry. Mastering the art of change management is the critical enabler to make it happen. 

AV

The autonomous vehicle revolution is now.

In partnership with the client, we designed future product and service value propositions and a roadmap that allowed the company to reimagine, revolutionize, and refresh within the AV revolution.

How We Help

Workforce Transformation

Our experts design and deploy performance-based HR service delivery models that provide both strategic support and reduce the overall risk and cost of managing talent. 

Complex Program Implementation

Our services apply transportation expertise and PMO gold standards orchestrate large system replacements, and skillfully synchronize people to complete programs and projects on time, within budget, and in perfect harmony.

Taking Organizations from Roadmap to Results

We help organizations shape an advantageous future state for their business and customers. Our proven Adaptive Strategy Development approach helps  clients articulate and fulfill their commercial, financial, and operational goals. 

Managing Complex Regulatory Environments

We combine regulatory knowledge with change, communications, and program management skills to ensure that our clients move through regulatory requirements successfully and with appropriate timeliness.

Aligning Technology with Strategy

We help align technology and digital with strategy and culture, optimizing the types of tools and services that drive informed decision-making, enable internal collaboration, and create platforms for meaningful customer engagement.

Harnessing Big Data

We assess the data landscape and deploy solutions to deliver information across the enterprise. We do this through four core expertise areas: enterprise information management, enterprise business intelligence, advanced analytics, and visualization.

Latest Thinking

Blog

The New Dawn of Talent Management in the Transportation Industry

Lighthouse
Video

Beacon 2020: Hospitality Insights for the Year Ahead

Blog

Shaken, Not Stirred: The Smart Ticketing Revolution

Beacon Lighthouse
Blog

Powering Potential through Personalization in Hospitality

Powering Experience at the Speed of Insight
Case Studies

Powering Experience at the Speed of Insight

Blog

Dodging Fare Evasion: Improving Revenue Collection with Fare Payment…

Chris McCarthy

Vice President and Global Transportation Lead

Chris has 25 years of experience in the transportation industry, working with the rail, transit, state and federal government, private industry, and international banks. Specific areas of his expertise include strategy development, project management, market analysis, financial planning, public policy, and international business and trade.

Bill Caswell

Global Hospitality Practice Leader

Bill Caswell is the firm’s Global Hospitality Practice Leader. During a career spanning more than 30 years, Bill has served a multitude of clients including global hospitality corporations, vacation ownership companies, restaurant, and retail enterprises. Bill’s expertise includes customer experience, loyalty programming, operations, employee development, business efficiency, and technology development & integration.

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Case Study