Transportation, Hospitality and Leisure

Navigating the Future of Mobility

Social, economic, and technology trends are disrupting the norms of mobility across transportation, which connects a vast ecosystem that spans sectors, business models, and industries. From smart cities to driverless vehicles, interconnected mobility brings challenges and new opportunities for transportation entities, manufacturers, suppliers, and their constituents. The introduction of electronic fare payment systems to improve customer service and simplify the customer journey are being developed at a rapid pace. ‘Smart’ highways are incorporating technologies into roads for generating solar energy, improving the operation of autonomous cars, lighting, and monitoring the condition of the road. As the future of mobility takes shape, 360-degree visibility across the ecosystem enables organizations to mitigate risk and seize new opportunities.

North Highland brings solutions to these challenges that include: new technologies that drive better performance and provide a competitive advantage, launch of products and services that build volume and consumer loyalty, people development initiatives to meet higher expectations and rapid change, and crafting strategies for today with an eye towards the future.

How we help

Workforce Transformation

Public transportation agencies in the U.S. are on the cusp of a human resources crisis. 75 percent of current employees are expected to reach retirement age within 10 years. These agencies face a monumental challenge attracting and retaining new talent to not only backfill current roles, but to help these entities evolve and expand to meet changing transportation needs.

Our experts design and deploy performance-based HR service delivery models that provide both strategic support and reduce the overall risk and cost of managing talent. By improving HR policies, procedures, and processes, our work increases safety, optimizes customer service, engages employees, and ensures that critical talent is available across the organization.

Complex Program Implementation

When it comes to publicly funded programs and projects, staying in-scope, on-task, and within budget are non-negotiables. However, meeting those requirements on large scale, complex projects and programs is anything but simple. North Highland’s program and project management services apply transportation expertise and PMO gold standards to not only meet, but exceed, deliverable objectives. Our team excels at orchestrating large system replacements, skillfully synchronizing moving parts and people to complete programs and projects on time, within budget, and in perfect harmony.

Taking Organizations from Roadmap to Results

Through our Futures practice, we help organizations plan for a range of possibilities, ensuring the resilience of people, processes, and technologies – to help shape an advantageous future state for their business and customers. We then use a proven Adaptive Strategy Development approach to help transit and transportation clients articulate and fulfill their commercial, financial, and operational goals – both short and long-term. We help clients develop the mental muscle needed to innovate and challenge the status quo so that strategic plans are not static documents, but rather living blueprints that encourage rapid changes based on unforeseen or changing business conditions.

Aligning Technology with Strategy

Technology is revolutionizing the movement of people and goods. Applications developed today can become obsolete in six months. We help transportation organizations align technology and digital with strategy and culture, optimizing the types of tools and services that drive informed decision-making, enable internal collaboration, and create platforms for meaningful customer engagement.

Harnessing Big Data

Big Data in transportation opens the door to meaningful analysis and insight that can improve services for millions of customers. Harnessing the power of data requires an accompanying expansion of analytical techniques to manage this data.

To help clients turn data into actionable in-sights, we assess the data landscape and deploy solutions to deliver information across the enterprise. We do this through four core expertise areas: enterprise information management, enterprise business intelligence, advanced analytics, and visualization.

Managing Complex Regulatory Environments

From managing stakeholder outreach for permitting processes to assessing compliance with ADA and Title VI regulations, there are complex environments that must be navigated with skill and managed with discipline. We combine regulatory knowledge with change, communications, and program management skills to ensure that our clients move through regulatory requirements successfully and with appropriate timeliness.

Our teams design and deploy new technology, data, and business operations strategies for meaningful customer engagement. We also understand the importance of designing solutions that are right-sized for the people and processes within your organization, bringing deep industry knowledge that enables us to hit the ground running on day one. Learn more

                                    Our Leaders

Chris McCarthy

Global Transportation Lead
Chris has 25 years of experience in the transportation industry, working with the rail, transit, state and federal government, private industry, and international banks. Specific areas of his expertise include strategy development, project management, market analysis, financial planning, public policy, and international business and trade.

Jeff Smiley

Vice President
Jeff has 30 years of project management experience, with more than 15 years focused in the automotive and industrial products industries. He has directly advised C-level executives and other senior leaders in Fortune 100 companies regarding business strategy and performance, profitability and process improvement, supply chain, procurement, product development, manufacturing, and service delivery.

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