A newly-merged company combined two leading sellers of wholesale hotel rooms and services to the international travel industry. But both companies' dated, cumbersome information technology revealed challenges. The text-only operating system was laborious, time-consuming, and difficult to update. Customizations necessary to support offices in 30+ countries speaking 20+ different languages could take months. Efficiency was down, and timely product launches had become nearly impossible.
North Highland worked with the new company to merge and update its processes and information architecture – leading to a new system whose intuitive interface uses end-user input to anticipate and provide additional, relevant information.