Engineering Global eCommerce Success for UK Retailer

CIO, CSO, People and Change, Retail and Consumer Goods

A large, consumer retailer had long generated Web-based sales using a third-party platform. But when eCommerce became its fastest growing business channel, it was clear that the company had outgrown its old online system. Leaders envisioned an ambitious, £200M  eCommerce platform that would deliver new customer conveniences while supporting and accelerating strategic goals for global expansion and supply chain improvement.

They turned to North Highland, to bring it to life with powerful project management, process review and change control solutions. The project is scheduled for completion in 2014, yet is already delivering cost savings, quality, accuracy and operational improvements.

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