New Model for IT Service Enables Visionary Growth for UK Retailer

CIO, People and Change, Strategy and Advisory, Healthcare, Retail and Consumer Goods

The visionary CEO of a UK retailer with more than 750 locations in 30 countries was taking a beloved British brand in a new direction – expanding into new retail channels and geographies while establishing a bold, profitable Web presence. But the large IT team was struggling to keep up. The newly appointed CIO turned to North Highland.

A new functional model and organisational design were implemented on time, within budget. IT support, services and relationships improved dramatically. Savings of £1,2M per month were achieved. And the company is moving forward with greater productivity, flexibility, efficiency and profitability than ever.

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