Transforming Business Change into Better Business for Major UK Retailer

CIO, COO, People and Change, Retail and Consumer Products

The Business Change analysts at a major UK retailer were responsible for translating business needs into technology solutions. However, they lacked common processes and governance. Development and implementation of technology solutions was inconsistent. Multi-million pound IT projects failed to deliver anticipated ROI to the business. Support for new initiatives declined sharply. Frustration was high.

North Highland helped the retailer better align business needs and IT deliverables with corporate goals, improving relationships between business operations, the business analysts and the IT group. New, clearer processes were established to successfully manage 300 new projects. Expenses were reduced. Frustration was replaced by satisfaction.


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