As a performance improvement strategy, managing your Operating Efficiency Ratio (OER) may prove to be the best path through this high compliance, low interest rate environment. OER is an excellent way to understand how your organization compares against peers; but perhaps the most compelling aspect of a focused initiative for OER improvements is its ability to provide valid insights into how to change your business for the better.
Scott Mullen, Ph.D.
Scott is a former national bank executive with more than 25 year of industry banking experience. He has managed banks internationally and in the United States and has been responsible for multi-channel operations and integration at many levels within banking. Scott helps clients with channel strategies, financial service process improvements, efficiency initiatives, branch and call center strategies, customer segmentation and integration, new product designs, debit and credit card operations, reporting and statistical analysis. He holds a Ph.D. and an MBA from Our Lady of the Lake University, and a BSBA from Southern Illinois University.