Managed Services-A New and Agile Professional Services Model

CIO, Strategy and Advisory, Healthcare
March 5, 2014

North Highland’s Professionalizing IT solution is designed to change the way information technology organizations think, feel and do. We use industry best practices and a ready library of IT job descriptions, competency models and career paths to accelerate an IT workforce that is engaged, capable, and aligned with the broader business strategy.  Our solution is based on the belief that satisfied people drive business results. In order to be satisfied, people need to have clarity over: where the organization is heading, what they need to do, how they need to do it, and with whom they need to interact, how they contribute to making the organization’s vision a reality, how they can develop their skills and capabilities and progress through the organization. We help provide this clarity and support the successful transition of your workforce into the right roles, helping you fill the gaps in your organization with an inspiring recruitment, on-boarding and up-skilling program.


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Market Lead

Charles Vivian


Charles leads our London office, and he and his team are now focused on broadening the markets we serve and enhancing the services we provide to best meet the evolving needs of our clients. He has a background in project management, PMO and business analysis managed services and a passion for delivery excellence, service innovation, performance measurement and building and leading high performing teams. Charles’ previous experience includes stints at Deloitte and as the co-founder of a tech start up.    

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