Priorities in a New Paradigm

COO, Operating Efficiency, People and Change, Financial Services
February 21, 2014

It's time to put the global financial crisis behind us, for good. But even if we could reset the regulatory clock to pre-crisis days, we would find that our world has fundamentally changed. Success will not be achieved by returning to the way things were; instead the savvy financial services business will reconceive its purpose, operations, and relationships with consumers, employees and other stakeholders to become a leaner, more innovative and nimble organization.

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Daniel Durham
Expert

Daniel Durham

Managing Director and Global Financial Services Lead

Daniel has 20 years of experience helping financial services clients grow revenue, improve customer satisfaction, optimize processes, and better manage risk.  His financial services expertise spans retail banking, commercial banking, mortgage, retirement, wealth and investment management. Prior to joining North Highland, Daniel worked for Andersen Consulting, March First Consulting, and Bank of America, in addition to operating his own consulting company.

Steve Maguire
Expert

Steve Maguire

UK Financial Services Lead

Steve leads the UK Financial Services practice for North Highland UK. He has extensive experience in shaping, negotiating and implementing large-scale, complex change programs and outsourcing engagements.

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