Effectively managing the full procurement lifecycle is an ongoing challenge for most agencies. They struggle with increasingly complex supply chains, highly siloed departments, disjointed approaches to procurement efforts and expanding customer needs. These issues are often made worse by a lack of the internal resources and organizational capabilities necessary to adapt enterprise-wide procurement strategies.
Many public sector agencies suffer from breakdowns in the procurement process, including delays, cancellations, supplier protests, and more. Unfortunately, at this point, public sector procurement efforts that deliver the anticipated value and benefits are rare exceptions to the rule.
Procurement efforts that avoid breakdowns and actually deliver the desired value and benefits start and end with proactive and relentless management.
To understand where and why procurement breakdowns occur – and how to correct them - it is necessary to examine the procurement lifecycle and the interactions between the organization that facilitates the procurement process; the internal customers (business owners) who define requirements and evaluate proposed solutions; and the suppliers who design, propose, and implement services, solutions and systems.