The Changing Nature of the Customer Relationship

CMO, CSO, People and Change, Strategy and Advisory
February 21, 2014

It seems as if the rules of customer engagement have been rewritten - or have they? Today's success actually has less to do with big strategic decisions and more to do with practical, everyday operational decisions and implementation. This paper explores multiple ways to harness the power of digital information on the front line of the customer relationship, to power your competitive edge through to your bottom line.


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Gerald Dunn

Director and Media Lead

Gerald is a qualified accountant with more than 20 years of broad consulting experience spanning technology, finance, and business operations. He leads Business Technology services for North Highland. Gerald's career has included senior consulting roles at Andersen and Deloitte as well as various finance roles in industry. 

Steve Carter

Steve Carter

Vice President

Steve has over 25 years of experience in various management and technology consulting positions. As a Vice President with North Highland, his responsibilities have included: oversight of North Highland's international growth and international partners, new office development (US and global), and Account Executive. Steve's area of expertise lies in the delivery of IT/Supply Chain/ERP/CRM and e-commerce business solutions. Prior to joining North Highland, Steve was a Vice President for a leading e-business consulting and systems integrator, where he was responsible for systems implementations in the northeastern United States; Vice President of a consulting company specializing in the delivery of Purchasing and Materials Management solutions; and Director and Manager for two major ERP software development companies.

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