Today's retailers are struggling for a way forward amid changing consumer expectations and technology advances. In this paper, North Highland explores issues and opportunities that surface repeatedly, revealing insights to help businesses respond profitably and take full advantage of the retail revolution.
President, South Region
Jim has over 20 years of retail industry and management consulting experience. He has advised Fortune 100 companies in strategic planning, process improvement, merchandising and assortment planning, budgeting and forecasting, store operations, and product development. He also has skills in leadership development, team building, business program management, IT project management, business systems analysis, and organizational change management. Jim has made measurable contributions to clients in areas such as revenue growth, margins enhancement, cost reduction, and improved customer experiences.