919 East Main Street
Richmond, VA 23219
North Highland Richmond
The opening of the Richmond office in the spring of 2004 marked North Highland's 13th office. Richmond's diverse industry mix and strong regional growth match well with North Highland's business model and breadth of services across industries including consumer packaged goods, financial services, healthcare, state government, and others. With consultants who average 15 years of experience, a solid service delivery guarantee, and a completely vendor-neutral approach, North Highland is proud to be "changing the way people think about consulting" in Richmond.
richmond office leadership
I love that we solve problems and that we have real impact. The people I work alongside are highly motivated, people of integrity that have the same objectives as me. We all want to do right by each other and our clients. I can honestly say, having had a number of other roles in my life, this is the first one where I feel like I can help make a difference with my clients and the outcomes they are seeking.
Barbara RayManaging Director and Global Public Sector Lead Firm Leadership
Driving Higher Value and ROI on Growth and Innovation
North Highland surveyed more than 200 senior business leaders about their growth and innovation (G&I) experiences. The results—presented throughout this report—spotlight the most prevalent challenges and their perceived impact on G&I returns.
news and insights
Conversion Modeling Leads to a Seven Times Return on Investment
Last summer, Express Oil engaged North Highland’s advanced analytics team to develop a behavioral profile of its loyal “oil-only” customers likely to use mechanical services for the first time. With 65% of loyal oil change customers never using mechanical services, there was a huge upside to accurately identify the “persuadables.”Blog
Delivering Value Through Oversight
A state agency engaged North Highland to serve in a Quality Assurance and Independent Verification and Validation (IV&V) role. Through monitoring and oversight, the project team helped the organization deploy a more automated, controlled, and maintainable pension solution that delivered improved operation metrics.Case Study
A Consulting Partnership Built on Exceeding Expectations
Since 2014, North Highland and a large state department of transportation (DOT) have partnered to solve a range of key challenges. Several factors contribute to the ongoing quality of this partnership, but foremost is a consistent focus on exceeding expectations. Three elements enable this focus: leading with strategy, genuine relationships, and consultant agility.Case Study
North Highland Ranked on Consulting Magazine's Best Firms to Work For List
Consulting Magazine, the leading magazine for consulting professionals, named North Highland among the “Best Firms to Work For” annual rankings. The list is compiled based on an annual survey completed by more than 10,000 consulting professionals representing over 300 firms.
In the Community
We want to create sustainable, long-term economic empowerment in the communities in which we work and live. To do that, we support projects and organizations that tackle financial stability, family sustaining employment and housing holistically, because our research shows these core areas can have a bigger and longer term impact. Our annual Day of Giving Back has been another way we have invested in local communities, doing everything from preparing meals, teaching professional workshops, painting playgrounds and more.Learn More