919 East Main Street
Richmond, VA 23219
North Highland Richmond
The opening of the Richmond office in the spring of 2004 marked North Highland's 13th office. Richmond's diverse industry mix and strong regional growth match well with North Highland's business model and breadth of services across industries including consumer packaged goods, financial services, healthcare, state government, and others. With consultants who average 15 years of experience, a solid service delivery guarantee, and a completely vendor-neutral approach, North Highland is proud to be "changing the way people think about consulting" in Richmond.
richmond office leadership
I love that we solve problems and that we have real impact. The people I work alongside are highly motivated, people of integrity that have the same objectives as me. We all want to do right by each other and our clients. I can honestly say, having had a number of other roles in my life, this is the first one where I feel like I can help make a difference with my clients and the outcomes they are seeking.
Barbara RayManaging Director and Global Public Sector Lead Firm Leadership
Driving Higher Value and ROI on Growth and Innovation
North Highland surveyed more than 200 senior business leaders about their growth and innovation (G&I) experiences. The results—presented throughout this report—spotlight the most prevalent challenges and their perceived impact on G&I returns.
news and insights
Conversion Modeling Leads to a Seven Times Return on Investment
Last summer, Express Oil engaged North Highland’s advanced analytics team to develop a behavioral profile of its loyal “oil-only” customers likely to use mechanical services for the first time. With 65% of loyal oil change customers never using mechanical services, there was a huge upside to accurately identify the “persuadables.”Blog
Differentiating the Recruiting Process
The client, a top-five U.S. public transit agency, recognized the opportunity to modernize recruiting processes in attracting top candidates and reducing candidate attrition. North Highland helped the client develop a recruiting framework, ensuring the agency can satisfy the needs of its future workforce—so that this workforce can meet the needs of the public at large.Case Study
Facilitating the Roadmap to Compliance
Failure to comply with Federal Highway Administration (FHWA) Title VI regulations can render agencies ineligible for Federal assistance. North Highland helped a major multi-modal, bi-state transportation agency develop a roadmap and related deliverables that would secure Federal funds and demonstrate compliance with Title VI.Case Study
In the Community
We want to create sustainable, long-term economic empowerment in the communities in which we work and live. To do that, we support projects and organizations that tackle financial stability, family sustaining employment and housing holistically, because our research shows these core areas can have a bigger and longer term impact. Our annual Day of Giving Back has been another way we have invested in local communities, doing everything from preparing meals, teaching professional workshops, painting playgrounds and more.Learn More