North Highland has been positioned in the Gartner Critical Capabilities for CRM and Customer Experience Implementation, Worldwide. North Highland tied for the second highest score in the Customer Strategy Consulting Use Case and received the seventh highest score in the Complex Customer Experience Implementation Use Case – both use cases positioned 21 worldwide suppliers.*
Gartner’s citation states that “Service providers' capabilities differ across the three use cases of commonly executed CRM and customer experience implementations. Application leaders supporting CRM and CX initiatives should use this document to choose a provider with capabilities best matching their own use case.”
“We believe our ranking in the Gartner Critical Capabilities for CRM and Customer Experience Implementation, Worldwide report reinforces our end-to-end approach to experience design and delivery. To us, the rankings support our approach to design and deploy meaningful interactions across channels while building and embedding lasting CX capabilities,” said Rob Sherrell, Global Customer Experience Lead at North Highland. “We look forward to continuing our partnerships with clients to create impactful experiences and deliver real, sustainable results.”
A full complimentary copy of the Gartner Critical Capabilities for CRM and Customer Experience Implementation, Worldwide can be accessed here (subscription/purchase required to view the full report).
*Gartner, “Critical Capabilities for CRM and Customer Experience Implementation, Worldwide” Patrick J. Sullivan, Ed Thompson, 13 June 2018
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