Case Studies

Federal Agency Expands Workforce by 175% While Improving Talent Management Capabilities

United States Visitor and Immigrant Status Indicator Technology (US-VISIT) is a global security program that was created to meet Congressional entry and exit system mandates in immigration and border management. As a program of the Department of Homeland Security (DHS), its primary role is to collect, maintain, and share information through biometric identification and analysis services for homeland security decision-makers.

To meet the challenging demand of securing U.S. ports of entry, while maintaining borders that facilitate trade and travel of legal immigrants and visitors, the US-VISIT Program needed to significantly grow its workforce by 175% in two years. In addition to meeting this recruiting and training challenge, US-VISIT's Human Capital and Training Branch (HCT) was also directed to design and execute a comprehensive transformation of the branch into a more proactive and strategic human capital partner.

US-VISIT engaged consulting firm North Highland to help them develop a multi-phased program that would address the immediate tactical needs to meet their everyday demands more efficiently, while strategically designing and supporting their long-term transformation into a full-service human capital organization.

As a result of this effort, US-VISIT's HCT branch is now better equipped to achieve the organization's mission with a higher performing workforce. At a tactical level, this means that human capital policies and programs, infrastructure, and resources are now in place. Leadership is more willing and better able to sponsor and support human capital objectives, and HCT now possesses a more flexible talent management foundation that will result in improved employee recruitment and retention. And overall, US-VISIT is now ready and able to welcome the new generation of employees who are supporting our nation's most critical safety programs.

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