Case Studies

The Real Value of Trust Between the CIO and the Consultant

One of the world's premier educational institutions faced multiple IT challenges, including a broad scope of stakeholders, fragmented business units, and a consensus-driven environment. The CIO knew that responding to these and other challenges would require a long-term vision for the technology future of the university. This included the ability to deliver new and expanded technologies while creating top-performing business and service operations to support their academic excellence. In addition, it became apparent that substituting IT vendors for every initiative based on skill would no longer meet these long-term strategic objectives in its complex environment. Instead, they understood that real success includes establishing a solid relationship with one consulting partner, and that partner is North Highland.

Over the course of the four-year relationship, North Highland has helped the institution deliver over 20 successful IT projects and they now look to North Highland as a true business partner. With a local staffing model that includes deep expertise, North Highland was able to work side-by-side with the CIO's team to increase student services and responsiveness to its business partners.

Access the complete case study to learn more about this strategic relationship and the positive experience one CIO has had with North Highland.