Strategy

Big Ideas Made Real

Strategy means nothing without results. Tangible results are what disrupt the market, propel a company past the competition, and transform customers into brand loyalists.

At North Highland, we design customized strategies to generate in-year returns, while driving innovation and solidifying the foundation for the future. We use a nimble, adaptive approach that enables organizations to disrupt current markets and grow into new ones. With an obsessive commitment to results, we create strategies aligned to your specific objectives. We measure our success based on your bottom-line results.

How We Can Help

Customer Strategy

We help you thrive by designing, valuing, and implementing new customer-centric strategies and business models. We combine key North Highland disciplines, including Strategy, Customer Experience, Insights, Futures, and Data & Analytics, to generate unique insights into customers and stakeholders. Our multi-disciplinary approach enables you to outperform competitors in meeting customers’ aspirations and needs.

Growth

Tapping into emerging technology and business models, we assess and diagnose your business to pinpoint ways to accelerate growth. We identify new growth opportunities, design the operations, and help mobilize your human capital to translate strategy into tangible pipelines and, ultimately, bottom-line results.

Operational Excellence

We partner with clients to identify and capture opportunities to increase efficiency, reduce costs, develop new capabilities, and leverage technology for automation and unlocking growth.

Mergers, Acquisitions & Transformation

We are passionate about transforming structural changes into a strategic advantage that drives growth, enhances scale, and sharpens enterprise focus.

Delivering true transformation and managing strategic change requires an ability to assess, synergize, and nurture each element with a vision for the future. Our approach applies organizational strategy and transformation management, agile change, and performance management to derive success from complex, interdependent, multifaceted initiatives. Learn More
We assess the current customer experience ecosystem, outline a future state that incorporates your value-driven priorities, and create an experience agenda that will meet or exceed your business objectives. Learn More
Businesses today are challenged to deliver value quickly, at scale, and with agility. These organizations know they need to adopt a digital approach but are challenged to make it work. We design transformational strategies to help businesses become digital enterprises. Learn More

                                    Our Leaders

Jim Arnold

Managing Director and President Firm Leadership
Jim currently serves as Managing Director and President at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy and advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development.

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