Managed Services


Many organizations are facing increased pressure to manage spend and increase productivity. These shifts in organization and delivery now require focus on Capacity, Capability and Community. North Highland’s Managed Services is a cost effective solution that delivers differentiating, value-added services and our delivery model is flexible by design.


Our BA Managed Service has a flexible pool of Business Analyst professionals at the ready to flex with client demand. Giving clients access to a wide range of functional, technical, digital, Agile and process skills at a click of a finger. This is all wrapped up in a professional service delivery framework giving clients what they need, when they need it.
Our PPM Managed Service has an expert pool of project and program management professionals to drive forwards clients’ change portfolio, scaling up and down in line with business demand. We can also deliver Project / Program Management Office (PMO) services on a fixed-price basis, giving all the benefits of our great people, tools and methodologies, together with defined service levels for a simple monthly charge – taking the stress out of everything PPM.

Charles Vivian

Managing Director Firm Leadership
Charles serves as Managing Director, enhancing the firm's client strategy and activities. With more than 20 years of experience and based in London, Charles is focused on ensuring that the firm continues to broaden and enhance the services we provide to better meet the evolving needs of our clients and to respond to the rapidly changing business environment. He has a background in starting and building businesses both as a consultant and as a founder and CEO.

Troy Sands

Vice President Expert
Troy has 18+ years of consulting experience with strategic planning and execution, facilitation, process improvement, operations and project management. His industries of focus are hospitality, entertainment, energy, telecommunications and publishing. Previously, Troy was with Progress Energy where he led large electrical substation and transmission line projects, Perficient, Aon Hewitt and PWC.

Tom Bodeep

Vice President
Tom is a Vice President at North Highland, bringing over 25 years of Managed Services experience to the firm. Previously, Tom spent 10 years with Spherion in national account leadership roles and another decade with TRC where he transformed a staffing provider in a leading contact center managed services company. 

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