Execution

• Program + Project Management
• Change Management

Program + Project Management

Successful organizations depend on the targeted delivery of projects and programs to improve their business. There is not a single approach that works with all companies, however, as an organization's culture, capabilities, and objectives must be taken into consideration. North Highland's program and project management solutions go beyond methodology to balance the needs and capabilities of our clients, and we are an innovator in providing independent verification and validation over major initiatives. Many of our clients seek an ongoing, objective assessment of major projects being undertaken and engage North Highland to provide valuable and constructive feedback on project performance.

A very large and complex program was well behind schedule and significantly over budget for one client, with the client and the integrator significantly apart on many key issues. North Highland was hired to provide Independent Verification and Validation (IV&V) services. We jumped in and facilitated resolution of all major issues and implemented risk tracking and mitigation practices going forward. The program was brought back on track and both the integration vendor and the client credited North Highland's IV&V approach and execution with saving the program.

Change Management

Our business environments are constantly changing.  Overcoming traditional work methods and ways of thinking, particularly when large-scale organizational change is involved, can be difficult.  North Highland's Change Management Services help clients effectively manage the transition process to make sure that people are ready, willing, and able to perform effectively in the new environment.  Through a proactive focus on executive support, involving stakeholders in the change process, communication, skill development, and resistance management, North Highland's Change Management process helps prepare the workforce for what is coming, speed the realization of project ROI, and sustain the benefits of the change long-term.

North Highland has helped many large organizations successfully implement changes that had significant impact on their businesses.  One project at a large telecommunications organization, entailing major changes to call center equipment and processes across a number of call centers, resulted in the smoothest implementation in our client's history, with no downtime and with immediate positive impact on service levels.  In addition to assisting with change initiatives including systems implementation, process transformation, and organization integration, we have served as the change management leads on multiple ERP implementations. These include projects for a global beverage company, a major healthcare provider, a large entertainment and hospitality organization, and a major consumer products company.