BUSINESS INTELLIGENCE + INFORMATION MANAGEMENT
North Highland brings a spectrum of people, processes and technologies to help companies make better use of information across their enterprise. Business intelligence (BI) includes informational solutions (such as dashboards, score cards, reporting, statistical modeling and forecasting applications) intended to provide the right data to support effective decision-making in business processes. BI also includes operational data solutions (including enterprise information management, master data management, enterprise information integration and content management) that allow other systems or technologies to communicate more efficiently across an organization.
We help organizations better engage in the digital age - both internally and externally. Inside an organization, we examine and provide a better use of technology to enable employees to collaborate and innovate, anytime, anywhere and through any device - which we term the Future World of Work. Outside the organization, our focus is to use social media for more meaningful engagement with customers, third parties and prospective employees.
INFRASTRUCTURE, ARCHITECTURE + DESIGN
North Highland has considerable experience in designing and planning information technology (IT) infrastructures to support a broad range of business applications and communications. From traditional voice networks and common operating environments to workflow platforms, e-infrastructures, and voice-over-IP networks, we deliver the results organizations need to succeed. Our capabilities encompass technology architecture, network and system operations, data center migrations and consolidations, information security, and business continuity/disaster recovery.
Professionalizing IT is designed to change the way IT organizations think, feel and do. It encompasses many of our Human Capital offerings, and is based on the belief that satisfied people drive business results. In order to be satisfied, people need to have clarity over:
- Where the organization is heading
- What they need to do, how they need to do it, and with whom they need to interact
- How they contribute to making the organization's vision a reality
- How they can develop their skills and capabilities and progress through the organization
We also support your workforce transition by mapping individuals to roles in a changing organization, recruiting the right people into the right roles, and onboarding and up-skilling your teams.
SOLUTION PLANNING + INTEGRATION
North Highland provides a combination of experience, independence, and creativity that enables clients to succeed when faced with difficult projects. Our consultants have experience with leading technology platforms, packages, and delivery channels and develop customized delivery approaches based on a client's individual needs and capabilities. Although we have experience with specific packages and platforms, we have no vendor alliances - we select the best vendors in the marketplace to meet a client's requirements. We can assume various roles in the delivery of solutions, depending on client needs, with responsibilities ranging from advisory to leading the entire development initiative.
North Highland has helped a wide range of clients determine the most appropriate sourcing strategy among insourcing, outsourcing, offshoring, and other blended models. We can assess current arrangements, develop strategies, select providers and assist with contracting.
IT STRATEGY + VISIONING
An IT strategy is key to defining and articulating direction and creating alignment with the organization's goals. Our approach is facilitative, spanning assessment, visioning, scoping, justification, and implementation. The result is an IT strategy that is aligned with the needs and priorities of the business.