A spectrum of possibilities

We put the needs of our clients first and work to develop solutions that inspire unexpected possibilities, transform your enterprise, challenge the norm and disrupt your competition.

North Highland puts You First℠ in delivering management consulting services.

Financial Services

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Staying Ahead of the Trend: Automated Advice Services

Automated Advice, also known as robo-advice, uses sophisticated investment advisory algorithms without the presence of a traditional Financial Advisor. The service, which is delivered through digital channels that leverage simple, intuitive user interfaces, is disrupting the industry, forcing firms to evolve.

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Media & Communications

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Collaborative Strategy Reverses Major Media Organization's Transformation Spiral

A UK media company was transforming its information technology for better efficiency but progress was slow and frustration high. With North Highland, they completed the transformation early, achieving new company-wide productivity and confidence.

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Technology

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Transforming Software Delivery with DevOps

DevOps is a set of best practices that enable substantially faster, more efficient and more agile delivery of high quality software. What does this mean for your organization and should you care about this shift in how Software Development and IT Operations work together?

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healthcare

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Physician Engagement Made Easy

Physician Engagement is easy to say but hard to do. A good physician engagement strategy is the foundation for ongoing change that leads to better outcomes, better patient-centered care and reduced costs to sustain the organization long-term.

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retail & CPG

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Shifting From Call Center to Customer Relationship Center

Forward-thinking companies are realizing that if they are to deliver an interactive, multifaceted experience that is expected by their customer, then they have to go beyond the standard call center.

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Life Sciences

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What’s Banking Got to Do with Pharma?

To mature their multichannel customer communication capabilities pharmaceutical and life sciences organizations should examine the success of the banking industry. Banking has rapidly advanced its sophistication and ability to listen and understand and act on customer needs while increasing its agility to redirect resources based on customer behaviors, and drive cost-to-serve to new lows. 

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