Financial Services
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Financial Services

Customer and competitor-driven disruptions are business-as-usual.

For the financial services industry, the accelerated pace of change demands a more flexible model to serve its customers. North Highland partners with financial services and management organizations, including 20 of the top 25 global financial institutions, to help them convert disruption and regulation into growth opportunities. Through proactive risk management, innovative process improvement, and customer and employee experiences that differentiate, we help organizations of all sizes grow and innovate faster.

How We Help

Wealth Management & Retirement

At North Highland, experiences are our thing. We empower firms and advisors to grow their businesses through technology, people and processes.

Risk, Regulation & Compliance

We help financial services organizations embrace uncertainty by building internal capabilities around risk management, controls, and compliance to adapt faster, smarter and for greater returns.

Payments and FinTech

We help our clients with developing and executing strategies that allow them to exceed their customers’ expectations.


In this increasingly digital marketplace, we help organizations get beyond parity to create true differentiation that realize returns faster, and streamlines the customer experience.


We help firms in the Health, Life and Annuity, and Reinsurance sectors build capabilities for better quoting, underwriting, policy issuance, maintenance, and claims processing.

Our Work In Action

We've Earned Our Stripes

Latest Thinking

Adapting to the Regulatory Climate with Change Sustainability

Adapting to the Regulatory Climate with Change Sustainability

Case Study - Helping A Financial Services Organization Prepare For Continuous Change

Case Study: Helping A Financial Services Organization Prepare For…

Accelerating Continuous Improvement in Financial Services

Accelerating Continuous Improvement in Financial Services

Reinvigorating Reg BI Compliance

Reinvigorating Reg BI Compliance

Financial Firms Lag in Customer Experience Success, Efficiency

Jill Jacques

Global Financial Services Lead

Jill Jacques has more than 20 years of experience in the financial services industry, in both the retail and institutional lines of business. She leads a diverse group of consultants, helping retail and institutional clients creatively solve the complex problems facing the financial services industry.

Let's Talk

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