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WE ARE READY TO GET YOU AHEAD, IN AN INDUSTRY THAT IS ALWAYS EVOLVING.
We are highly skilled and experienced strategists and executioners that navigate complex organizational structures, identify interoperability opportunities, and target root causes with practical solutions. Grounded in data, an action-orientation, and industry-leading change management, we accelerate and optimize returns on your investments as the market changes.
Our Expertise
North Highland enables financial services to drive growth and efficiency, reduce costs, and streamline regulatory compliance. We do this through digitally optimized ways of working, improved processes, and digital transformation and technology modernization to create sustainable value.
Stay in compliance and avoid scrutiny from regulators with improved processes for resolution for common industry challenges.
Our team of experts has deep industry expertise and experience in regulatory response. We’ll create the appropriate checks or controls and perform tests ahead of regulator audits so you can feel confident that you’ll get it right the first time. We’ll also implement the right controls and enable proactive monitoring to protect your organization. With our focus on scale and speed, our approach enables faster activation and resolution. Let’s get started.
Our Work in Action
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% of clients say we flex for change
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% of clients say we deliver value fast
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% of clients are repeat buyers
One of 14 leading organizational change management providers.
Major Player in its recent re-ports on People & Organizational Consulting and Employee Experience.
One of six Pacesetters in digital transformation and digital services.
Our Thinking
Let's Talk
Rochelle Rivas
Managing Director, Head of Industry Development
<p>When it comes to strategic staffing and cost containment programs for Fortune 100 companies, Rochelle’s experience is nothing short of extensive. Serving as president of DARTON GROUP Consulting before North Highland, Rochelle is an expert in sourcing highly experienced healthcare and project management professionals. If engaging clients into large scale transformation wasn’t enough, Rochelle spends her own time as a business and community leader, giving back to the Charlotte region where she lives and serving on the executive teams of several leading local and national non-profits.</p>
Clint Watson
Associate Vice President, Financial Services Commercial Executive
<p>Clint Watson is the Associate Vice President, Financial Services Commercial Executive at North Highland. Clint wears many hats with multifarious leadership responsibilities in providing value to our clients during a time of significant transformation for North Highland. Prior to re-joining North Highland, Clint served as the Senior Vice President & Chief of Staff to the Executive Vice President, Chief Transformation & Digital Officer at Novant Health (an $8B integrated healthcare system with 800+ clinics and hospitals) and spent over a decade in management consulting with DARTON GROUP Consulting, a rapidly growing, entrepreneurial/boutique management consulting firm based in Charlotte, NC. DARTON GROUP Consulting was named among Charlotte’s fastest-growing “Fast 50” companies by the <em>Charlotte Business Journal</em> for 5 consecutive years. In this role, Clint led strategic consulting services to clients in a variety of industries, including Financial Services. Clint also previously served as an Adjunct Business & Accounting instructor. Clint serves on the Board of Directors of Time Out Youth (an LGBTQ Youth Resource Center) in Charlotte, NC, and also volunteers with Big Brothers Big Sisters of the Central Carolinas and The American Heart Association, Circle of Red.</p>
<p>Clint has a master’s degree in business administration (MBA) from Montreat College and a Bachelor of Arts Degree (Accounting) from Washington & Jefferson College.</p>
Chris Palumbo
Practice Lead, Risk, Regulatory, and Compliance Advisory Services
<p>Chris has 30 years of experience in the banking and Financial Services industry. Specific areas of expertise include risk management across all risk categories, consumer compliance, regulatory relations, as well as program and change management. During his career, Chris has worked for and with Financial Services organizations, helping to navigate the complexities of the constantly changing compliance, regulatory, and risk management environment. Chris's experience includes a broad array of hands-on industry experience, serving for 3 years as a Managing Director within the Regulatory and Risk Management Practice at KPMG, 7 years with the Federal Reserve Bank of Richmond as a Supervisory Officer, 19 years as a member of senior management for 2 of the 10 largest domestic US banks (and several start-ups), and 4 years as a Logistics Officer in the United States Marine Corps.</p>
Henry Waddington
Associate Vice President, UK Financial Services Lead
<p>Henry is a seasoned financial services professional with over 15 years experience in banking and Financial Services advisory. Henry leads North Highland’s UK Financial Services industry practice, overseeing delivery and client engagement. </p>
<p>He has delivered transformation programmes partnering with numerous global financial services clients including over 5 years working on strategy and execution with a global US bank. He brings experience and skills in programme management, business analysis, target operating model design, stakeholder management and process performance improvement</p>
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Rob Powers
Vice President, Financial Services Leader
<p>A passionate and innovative leader, Rob has over 25 years of diverse consumer and business-to-business experience, leveraging insights to deliver relevant multi-disciplinary communications solutions. Rob is known to clients and colleagues as “the accelerator” based on a track record of rapid delivery combined with innovative strategic thinking to drive conversations, relationships, brands, business, and results. As VP, Rob leads the Financial Services team across several sectors including Retail Bank, Not for Profit, Wealth Management, Insurance, and Payment Systems with a simple goal to grow the business as a trusted leader to Fortune 500 prospects and clients.</p>
Josephine Palm McArdle
Director, Industry Development, Financial Services
<p>Josephine leads North Highland’s Financial Industry Business Development Team equipping our clients with the expertise and tools to solve their regulatory, strategic, data and change management initiatives. </p>
<p>She has over a decade of world wide experience in development, and change management. She has previously been working as a consultant in both Europe and Asia supporting some of the world’s largest companies in an array of industries, including Real Estate, Pharma and Financial Technology.</p>
<p>Her expertise includes working as a startup advisor in Silicon Valley, focusing on Technology, and holding roles at various firms, including over five years at Capgemini, before joining North Highland.</p>
<p>Josephine holds a Bachelor of Science in Real Estate Science and Management, a Master of Science in Disruptive Innovation as well as an MBA.</p>
Amol Selot
Associate Vice President, Financial Services US
<p>Amol has over 22 years of experience as a trusted advisor to CXOs on Target Operating Model and Business Model Innovation leveraging technology intensity and growth mindset. A broad range of experience in high-growth organizations spanning across Technology Firms and Management Consulting firms has helped him to be a partner in empowering clients to achieve more. Most recently, he served as a Managing Director for the FSI Consulting Practice at Microsoft US, where he led net-new Industry GTMs driving 3X attainment in FY22 target revenue. Amol’s international experience spans across Americas, Switzerland, UK, Singapore, Dubai and India.</p>
Simon Piesse
Vice President, Global Managed Services Lead
<p>Simon leads the firm's Managed Services solution. He helps clients to shape adaptive workforce strategies that fit their unique needs and has a proven track record of delivering complex transformational programs. He specializes in operational strategy, change management, process and performance improvement, procurement, sourcing, and business analysis. His technical skills span Agile, Lean Six Sigma, business process transformation, project management, requirements management, training, and facilitation. Simon is also a certified Scrum Master.</p>
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