Health and Human Services
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Health and Human Services

Creating forward-looking strategies.

Health and human services agencies have the difficult job of serving our most vulnerable populations while operating in a complex environment of funding and regulation. Our dedicated HHS team is passionate about helping agency leaders develop strategies to improve outcomes and deliver critical services more efficiently and effectively, aligning with the best practices and solutions that are transforming health care. We work with our HHS partners to plan, procure, implement and manage processes and solutions in the domains of Medicaid, child welfare, behavioral health, and health information strategy.


Managing risk and modernizing legacy systems within fixed agency and departmental structures are among the many challenges that make the adoption of a cross-cutting architecture difficult. Our hands-on experiences in navigating this complex landscape gives us the advantage of helping our clients address these challenges.

Integrated Eligibility Systems

Our teams have supported states in the planning, funding approval, design, and implementation of complex, statewide integrated eligibility systems. We know the vendor community, understand the underlying drivers, and provide states with strategic execution to ensure project success. 

Child Welfare

Our experience with child welfare agencies has given our team a deep understanding of child welfare policy, systems, practices, and the key factors that support effective outcomes for at-risk kids.

Health Insurance Exchanges

Our strategic services support states in navigating today's challenging landscape by developing sustainable models, planning and procuring technical solutions, and developing efficient operational strategies.

Health Information Exchange

We provide deep technical subject matter expertise, including system and architectural requirements, the procurement of solutions, and change management to achieve meaningful use of electronic health records (EHR). 

Healthcare Financial Management

We have helped state HHS agencies successfully obtain approval for more than $500 million in new federal funding for various healthcare programs. We can also help optimize and improve Federal Advance Planning Documents, state budget processes, cost allocation planning and administrative rate reviews. 

Barbara Ray

Managing Director

Barbara has more than 20 years of experience leading profitable strategies for clients across industries. Her growth and leadership initiatives have been instrumental in generating greater client value and inspiring ingenuity and integrity within the firm and with clients.

Rick Zelznak

Associate Vice President

Rick is a consultant with the North Highland Company. He has more than 25 years of experience in Public Sector Health & Human Service (HHS) policy, technology and financial management. Specific areas of expertise include complex program and project management, strategy development, stakeholder engagement and communications, vendor procurement and oversight and financial management.