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Your Partner for Better Outcomes

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Ready for Outcomes?

WE’RE THE LEADER IN MAKING CHANGE HAPPEN

Our team is ready to help Health and Human Services (HHS) agencies achieve sustainable outcomes.

We partner with Medicaid, Health & Human Services, health benefits exchange, and health information exchange organizations.  

Working seamlessly with your team, North Highland is your partner, adviser, and challenger. Whether you’re facing changes in complex systems, regulations, or constituent needs, we are by your side to define your vision, articulate how to make it happen, and deliver toward it. Along the way, you can lean on us as a connector, advocating with vendors and federal partners on your behalf—always keeping your best interests at heart. 

How We Help

ONE TEAM

Count on us as your partner, adviser, and challenger. 

We recognize that your people know the public sector, bringing skills and institutional knowledge from a diverse, unique blend of shared experiences. We won’t try to replace that. Instead, we strive to embed ourselves within your team. 

ACTION NOW

Hitting the ground running from day one. 

We’re here to break down large initiatives and strategies into roadmaps and actionable steps forward—no matter how complex the system, regulatory climate, or initiative in question. We’re unafraid to shift course based on your needs—even if that means a change to the contract.  

LASTING CAPABILITY

Equipping you to carry forward sustainable constituent outcomes. 

We work on teaming from the start, bringing the optimal mix of expertise and a pragmatic approach. With us, there are no cookie-cutter solutions; we listen intently and develop solutions that suit the nuances of your organization and the public sector.  

A PROVEN PARTNER IN SUCCESS

NAVIGATING CHANGING REGULATORY, LEADERSHIP, AND CONSTITUENT NEEDS

Whether you’re facing complex system implementation and integration, elevated constituent expectations, or multi-vendor management, the path forward is filled with challenge and opportunity. As your partner, we offer pragmatic, actionable solutions that help you overcome the challenges and seize the opportunities. Our approaches are designed to deliver incremental benefit—that means there’s no waiting until the end of a project to see value. 

HOW WE HELP

OUR WORK IN ACTION

MEET OUR CHANGEMAKERS

Rick Zelznak

Rick Zelznak

Vice President

Rick is a consultant with the North Highland Company. He has more than 25 years of experience in Public Sector Health & Human Service (HHS) policy, technology and financial management. Specific areas of expertise include complex program and project management, strategy development, stakeholder engagement and communications, vendor procurement and oversight and financial management. Rick leads the Public Sector Health and Human Services Practice area for North Highland. ​

Rochelle Rivas

Rochelle Rivas

Head of Industry Development

When it comes to strategic staffing and cost containment programs for Fortune 100 companies, Rochelle’s experience is nothing short of extensive. Serving as president of DARTON GROUP Consulting before North Highland, Rochelle is an expert in sourcing highly experienced healthcare and project management professionals. If engaging clients into large scale transformation wasn’t enough, Rochelle spends her own time as a business and community leader, giving back to the Charlotte region where she lives and serving on the executive teams of several leading local and national non-profits.

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