SHAPE THE FUTURE OF PEOPLE-FIRST HEALTHCARE

Ready to Embrace Change?
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We’re the leader in making change happen

Ready to help you reimagine and realize the future of healthcare with people at the heart.

 

North Highland will help you accelerate and action your growth initiatives. From aligning your strategy with your goals and culture to optimizing implementation and driving team digital enablement, we empower you to reach your full potential. 

WHY HEALTHCARE PROVIDERS PICK NORTH HIGHLAND

ONE TEAM

Caring for your needs, while you care for others.  

We place people at the heart, just like you do. We’ll work as your trusted partner, adviser, and challenger to ignite your people-first vision. 

ACTION NOW

Turning big ideas into action.  

We’re ready to propel you forward—quickly and pragmatically. You’ll find an open door to fresh revenue streams, re-invigorated services, and maybe even new market share. 

LASTING CAPABILITY

Promoting enablement over exhaustion. 

We don’t solve a challenge and leave you to it—we lock in your success for the long run. We’ll enhance your team’s abilities to deliver through better, more efficient processes. 

WHAT ANALYST FIRMS SAY ABOUT US

North Highland’s sensitivity and respect for their client’s corporate culture is a differentiator that enables the firm to consult effectively at all levels of an organization. 

ALM Intelligence

With its people-centric, experience design driven approach, North Highland stands out for its ability to operationalize change strategies and mobilize client resources to achieve tangible results.

ALM Intelligence

North Highland’s Human-Centered Organization Design Methodology is tailor-made for building client capability with its collaborative approach that incorporates drivers of employee engagement from strategy through execution.

ALM Intelligence

WHERE HEALTHCARE GOES TO GROW

All roads lead to one place: market dominance. With patient-centricity and shifting technology ruling the industry, the path forward is clear: either grow, or be outgrown. Embracing and retaining competitiveness is the only way to secure the long-term survival of healthcare providers. But how will you stay relevant in an ever-changing market? And how will you achieve sustainable growth?  

Enter North Highland, with the right combination of expertise to reach your growth ambitions. Here’s how we help you make change happen: 

  1. Our team will prime you to get ahead of new market consolidation, care delivery models, and patient preferences. 

  1. We’ll support you in ensuring that employees embrace your journey, while empowering you to retain and grow your future workforce with enhanced engagement and experience 

  1. Using data and technology, we’ll perfect your operational processes. And using new patient-facing channels, we’ll enable your customers. 

HOW WE HELP YOU SUCCEED

GROWTH

Wherever you’re at in your digital strategy, we’ll jump on board so you can define it and see it through—all the way. North Highland helps you introduce new services or optimize them, modernize your processes, systems, and digital enablement stack to pave the path to your growth potential. Using our experience of delivering excellence, we’ll build valuable strategies that stick—fast—while our network of partners secures you a quicker time to market.

WORKFORCE EMPOWERMENT & OPTIMIZATION

We’ll partner with you to ensure your entire employee experience contains the ingredients for a strong, satisfied workforce. Through planning, data-driven decision-making, efficient and modern HR processes, and employee skilling, we’ll bring life to a flexible workforce model that grows with you. The result? Greater operational efficiency, digital enablement, and ongoing skill adaptability.

DIGITAL ENABLEMENT

North Highland will ensure you can enable the workforce of your future. How? Firstly, by closing silos to bridge the gap between business units and technology. And secondly, by empowering employees to successfully implement the tools and ways of working that reduce manual processes. Ultimately, we draw on change innovation that not only works for you but makes desired business outcomes a reality too.  

OUR WORK IN ACTION

Fueling the Digital Core With Future-Proof IT Architecture
Case Studies

Fueling the Digital Core With Future-Proof IT Architecture

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5 Considerations for Smarter Revenue Cycle Outsourcing
Videos

Specialty Pharmacy: Unlocking Margin Growth and Strengthening Patient…

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SEE CHANGE DIFFERENTLY

Changemakers - Revenue and Costs Edition
E-Books

Changemakers: The Revenue and Costs Edition

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Changemakers: The Data and Technology Edition
E-Books

Changemakers: The Data and Technology Edition

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Changemakers: The Process Edition
E-Books

Changemakers: The Process Edition

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Changemakers: The People Edition
E-Books

Changemakers: The People Edition

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Changemakers - The Ways of Working Edition
E-Books

Changemakers: The Ways of Working Edition

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MEET OUR CHANGEMAKERS

Nancy Schultz

Nancy Schultz

Vice President, Healthcare Industry Lead

Nancy’s 35-year career has been dedicated to helping Fortune 500/1000 clients conceptualize, create, and deliver high-value initiatives, using technology and digital as key enablers. Throughout, she’s kept a strong focus on driving growth, optimizing workforces, and delivering process and experience improvements. Nancy spends much of her own time supporting her two sons as they pursue Division 1 college baseball careers—that is, when she’s not playing competitive tennis and doing fantastic work on the boards of Music City Baseball, Barge Design, and Nashville Children’s Alliance.

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Rochelle Rivas

Rochelle Rivas

Head of Industry Development

When it comes to strategic staffing and cost containment programs for Fortune 100 companies, Rochelle’s experience is nothing short of extensive. Serving as president of DARTON GROUP Consulting before North Highland, Rochelle is an expert in sourcing highly experienced healthcare and project management professionals. If engaging clients into large scale transformation wasn’t enough, Rochelle spends her own time as a business and community leader, giving back to the Charlotte region where she lives and serving on the executive teams of several leading local and national non-profits.

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