Reimagining the future of healthcare with people at the heart.
North Highland will help you accelerate and action on your growth initiatives. From aligning your strategy with your goals and culture to optimizing implementation and driving team digital enablement, we empower you to reach your full potential.
How We Help
Wherever you’re at in your digital strategy, North Highland can help you introduce new services or optimize them, modernize your processes, systems, and digital enablement stack. Using our experience of delivering excellence, we’ll build valuable strategies, while our network of partners secures you a quicker time to market.
Workforce Empowerment and Optimization
We’ll partner with you to ensure your employee experience contains the ingredients for a strong, satisfied workforce. Through planning, data-driven decision-making, efficient and modern HR processes, and employe skilling, we’ll bring life to a flexible workforce model that grows with you.
North Highland will enable your workforce by bridging the gap between business units and technology and help employees implement ways of working that reduce manual processes. Ultimately, we draw on change innovation that not only works for you but makes desired business outcomes a reality too.
Our Work in Action
% of clients say we flex for change
% of clients are repeat buyers
Years of managing complex programs
Defining the Potential of Experience Transformation
North Highland’s Human-Centered Organization Design Methodology is tailor-made for building client capability with its collaborative approach that incorporates drivers of employee engagement from strategy through execution.
<p>Mark Cianciolo is a seasoned business leader with over 30 years of experience. He is recognized for his strong leadership skills in guiding executive teams through complex business decisions and cultivating strategic partnerships. Currently, Mark is a Client Executive and Healthcare lead at North Highland. Mark leads a team of 55+ consultants in merger integration and business transformation for healthcare companies. Prior to his current role, he served as COO at Episode Solutions, where he achieved more than 15% revenue growth. Mark has also held executive-level leadership roles at Atrium Health/Navicent and Vanderbilt University Medical Center.</p>
<p>Kia McLain brings expertise in health care operations and transformational care initiatives in both the private and public sectors. She has proven experience in leading multidisciplinary teams, operationalizing complex healthcare policies, and developing strategic partnerships. She has demonstrated an exceptional ability to harmoniously implement streamlined operations and change management strategies in matrix organizations to motivate and manage strong effective teams who deliver meaningful results.</p>
<p>Katherine Ungar is Director of Business Development with North Highland. She leads the firm’s Healthcare business development team helping clients solve their complex strategy, transformation, workforce, and change management-related initiatives. </p>
<p>Prior to North Highland, Katherine held the position of Manager of Business Development at Atlantic Health System in New Jersey and was focused on driving and expanding client growth by negotiating corporate contracts for the Executive Health Program and developing corporate relationships for the hospital system. She has held roles at Chubb Insurance Group and General Reinsurance Corp (Berkshire Hathaway Inc). Katherine has extensive experience in Property & Casualty Insurance overseeing client business development in addition to analyzing risk of large commercial accounts, including Fortune 500 companies.<br />
Katherine holds a Master of Business Administration with concentrations in Economics and International Business from the University of Chicago, and a Bachelor of Science in Marketing and Technical Communications from Clarkson University, Potsdam, New York.</p>