Hero Image
Digital enablement and hyper-personalization are table stakes
Creating connected experiences—paired with the demands of new generations— have shifted the paradigm for hospitality and leisure companies. The drive to acquire new customers and secure long-term loyalty is key to success. We bring deep industry knowledge that enables us to hit the ground running on day one.
How We Help
Our Work in Action
Meet Our Experts
Anne Game
Managing Director
<p>With more than 30 years of consulting experience, Anne Game’s transformative work in the manufacturing, consumer products and hospitality sectors has been both sustainably valuable and immediately impactful. She’s watched the stock of a struggling enterprise tick up real-time as the results of her three-month value creation project were presented, and she is equally inspired by the ongoing growth and long-term capabilities... </p>
Bill Caswell
Global Hospitality Leader
<p>Bill Caswell is the firm’s Global Hospitality Leader. During a career spanning more than 30 years, Bill has served a multitude of clients including global hospitality corporations, vacation ownership companies, restaurant, and retail enterprises. Bill’s expertise includes customer experience, loyalty programming, operations, employee development, business efficiency, and technology development & integration.</p>
Tom Bodeep
Vice President, Managed Services Lead
<p>Tom is a Vice President at North Highland, leading the firm’s Managed Services practice. He brings over 25 years of managed services experience. Previously, he spent ten years with Spherion in national account leadership roles and another decade with TRC, where he transformed a staffing provider in a leading contact center managed services company</p>
Latest Thinking
