Hospitality & Leisure Consulting

Digital enablement and hyper-personalization are table stakes.

Creating connected experiences—paired with the demands of new generations— have shifted the paradigm for hospitality and leisure companies. The drive to acquire new customers and secure long-term loyalty is key to success.

Our teams design and deploy new technology, data, and business operations strategies for meaningful customer engagement. We also understand the importance of designing solutions that are right-sized for the people and processes within your organization, bringing deep industry knowledge that enables us to hit the ground running on day one.

How We Help

Data Strategy

We apply advanced analytics to generate ROI from higher-value insights on guest segments, ultimately enabling the design of compelling, personalized, and predictive experiences. We then focus on optimizing IT operations for data delivery and analysis.

Technology Footprint

We help clients optimize the tools and serves that drive informed decision-making, enable internal collaboration between IT and the business, and activate platforms for meaningful guest engagement. In addition, we help hospitality leaders build roadmaps to resolve technical debt, freeing capacity to seize new opportunities.

Experience Design and Deployment

We help brands create and activate anticipatory experiences that meet a guest’s needs to maximize loyalty and advocacy.

Managed Services

We provide a cost effective solution that delivers differentiating, value-added services, and our delivery model is flexible by design.

The Talent Gap

We help clients understand the future of work and the workplace in the context of associate experience to create a roadmap for hiring, skill set development, and training. We empower service teams to integrate analytics into their daily work and exceed guest expectations.

OUR WORK IN ACTION

Case Study

Modernizing Hospitality Crisis Management

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North Highland merged and updated processes and information architecture to create a new system whose intuitive interface uses end-user input to anticipate and provide relevant information.

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