Digital enablement and hyper-personalization are table stakes.
Creating connected experiences—paired with the demands of new generations— have shifted the paradigm for hospitality and leisure companies. The drive to acquire new customers and secure long-term loyalty is key to success.
Our teams design and deploy new technology, data, and business operations strategies for meaningful customer engagement. We also understand the importance of designing solutions that are right-sized for the people and processes within your organization, bringing deep industry knowledge that enables us to hit the ground running on day one.
How We Help
OUR WORK IN ACTION
North Highland merged and updated processes and information architecture to create a new system whose intuitive interface uses end-user input to anticipate and provide relevant information.
Latest Thinking
Anne Game
Managing DirectorWith more than 30 years of consulting experience, Anne Game’s transformative work in the manufacturing, consumer products and hospitality sectors has been both sustainably valuable and immediately impactful. She’s watched the stock of a struggling enterprise tick up real-time as the results of her three-month value creation project were presented, and she is equally inspired by the ongoing growth and long-term capabilities...
Bill Caswell
Global Hospitality Practice LeaderBill Caswell is the firm’s Global Hospitality Practice Leader. During a career spanning more than 30 years, Bill has served a multitude of clients including global hospitality corporations, vacation ownership companies, restaurant, and retail enterprises. Bill’s expertise includes customer experience, loyalty programming, operations, employee development, business efficiency, and technology development & integration.