We are the leader in making change happen, helping you keep pace as the market evolves.
We guide transformations that enable your people, systems, and processes to generate greater business value. Our approach blends extensive industry experience with deep technology and change management expertise to gain operational efficiencies – helping you better serve both franchisees and customers. We always look for opportunities to improve your delivery of product and service offerings, while also maximizing the value of your workforce with increased productivity, meaningful experiences, and blended team engagements.
How We Help
Our Work in Action
Years of managing complex programs
% more likely to deliver greater value
% of clients say we flex for change
We've Earned Our Stripes
Meet Our Experts
<p>With more than 30 years of consulting experience, Anne Game’s transformative work in the manufacturing, consumer products and hospitality sectors has been both sustainably valuable and immediately impactful. She’s watched the stock of a struggling enterprise tick up real-time as the results of her three-month value creation project were presented, and she is equally inspired by the ongoing growth and long-term capabilities... </p>
Global Hospitality Lead
<p>Bill Caswell is the firm’s Global Hospitality Leader. During a career spanning more than 30 years, Bill has served a multitude of clients including global hospitality corporations, vacation ownership companies, restaurant, and retail enterprises. Bill’s expertise includes customer experience, loyalty programming, operations, employee development, business efficiency, and technology development & integration.</p> <quillbot-extension-portal></quillbot-extension-portal>
Vice President, Managed Services Lead
<p>Tom is a Vice President at North Highland, leading the firm’s Managed Services practice. He brings over 25 years of managed services experience. Previously, he spent ten years with Spherion in national account leadership roles and another decade with TRC, where he transformed a staffing provider in a leading contact center managed services company</p>