Media, Entertainment and Comm
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Media, Entertainment and Comms Callout

Making changes from the inside out.

Media, entertainment and communications companies are recreating themselves from their infrastructure out. We help our clients adapt by finding alternative revenue sources, making content compatible with new business models, improving operating efficiency, using data for better consumer engagement and building more collaborative teams.

How We Help

Maximizing Value from M&A

We help clients ensure that acquisitions are integrated smoothly with the change management necessary to maximize short and long-term value.

Leveraging Data as a Differentiator

We help companies leverage existing IP, refine release windows and distribution strategy, enhance customer experience, rationalize ad sales & buy strategy, and evaluate asset performance.

Agile Innovation

Not only do we take our clients from POC to product launch efficiently and economically, we also ensure that employees are brought along for the ride.

Future State Visioning

Our Futures practice allows companies to plan effectively, avoid disruption, and take the necessary steps to create an advantageous future state for their business and customers.

Humanizing Transformation

We focus on ways of working that ensure the transformation realizes its potential through meaningful communications and change management practices.

Go-to-Market Experience Design

We provide customer journey maps and apply CX methodologies to develop go-to-market strategies that resonate with consumers at the right time, right place, and with the right message.

Latest Thinking

Telecom Commons
White papers

Telecom Commons

North Highland Beacon 2018: Energy and Utilities
White papers

North Highland Beacon 2018: Media, Entertainment, and Telecom

Blog

5G: How Telecom Can Adapt (Part Two)  

Blog

5G: A Disruptive Generation (Part One)

Blog

Designing a Better Customer Support Model in Telecom

Jason Serotta

Master Practitioner

Jason is a consultant with the North Highland Company. He has 20+ years of business experience with 15+ years in Telecom. He is our Media, Entertainment, & Communications Global Thought Leader, having produced over 10 white papers and POV's. In addition, he co-leads our Data Privacy practice within Cybersecurity, focusing on GDPR, CCPA and overall data privacy risk assessment and compliance.

Tony Doocey

Managing Director and Global Media, Entertainment, and Communications Lead Firm Leadership

Tony Doocey has spent the last 30 years leading the transformative changes required to thrive in today’s market. Across technology, sales, customer experience, and people and change management, Tony has helped companies design and execute transformation programs that reshape infrastructures and operating models to meet future business needs. 

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