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Mobilizing Change for Speed to Value in Retail
We help retail leaders optimize their workforce, transform digitally to deliver a seamless customer experience, and react more flexibly to a rapidly changing industry. With extensive experience helping retail companies meet market needs, we improve speed to value with retail-specific solutions.
How We Help
We've Earned Our Stripes



Meet Our Experts

Lia Keel
Managing Director

<p>Lia is Managing Director at North Highland. She has more than 25 years of experience in large-scale transformation engagements in Fortune 100 organizations and deep expertise in the areas of strategy, performance improvement, solution design and development, process analysis, and digital in a number of different verticals and environments. Her industry experience spans the retail and CPG, financial services, and utilities sectors.</p>

Andrew Billings
Vice President

<p>Andrew is a Vice President at North Highland, leading the firm’s Supply Chain practice. He brings a dozen years of management consulting experience in end-to-end supply chain strategy, operational transformation, system implementation, and cost reduction.</p>

Russell Martin
Vice President

<p>Russell is an Associate Vice President at North Highland with experience in complex project and program management for the retail and manufacturing industries. His expertise includes store operations, specialty sales, e-commerce, master data management, strategy articulation, facilitation, and change management.</p>

Tom Matthews
Associate Vice President

<p>Tom has spent the last 10-plus years working on large-scale technology programs, with a real passion for working across the tech operations, delivery, and business functions to design and land technology change that delivers customer value.</p>

Elizabeth Lloyd
Associate Vice President

<p>Elizabeth is North Highland’s retail lead in the West. She has extensive experience in management consulting with specific expertise in program management and change management. Elizabeth brings a strong retail background to her clients as well as her people-forward approach to consulting.</p>

Scott Tedcastle
Director

<p>Scott is a Director at North Highland and works with many of our largest clients shaping Managed Services solutions across the U.S. He has extensive experience in management consulting across the private and public sectors with an emphasis on process and program improvement, sales and marketing, budget and forecasting, and customer experience. Scott is also a certified Scrum Master.</p>

Tom Bodeep
Vice President, Managed Services Lead

<p>Tom is a Vice President at North Highland, leading the firm’s Managed Services practice. He brings over 25 years of managed services experience. Previously, he spent ten years with Spherion in national account leadership roles and another decade with TRC, where he transformed a staffing provider in a leading contact center managed services company</p>

Simon Piesse
Vice President

<p>Simon is a Vice President at North Highland and leads the firm's Managed Services solution. He helps clients to shape adaptive workforce strategies that fit their unique needs and has a proven track record of delivering complex transformational programs. He specializes in operational strategy, change management, process and performance improvement, procurement, sourcing, and business analysis. His technical skills span Agile, Lean Six Sigma, business process transformation, project management, requirements management, training, and facilitation. Simon is also a certified Scrum Master.</p>
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