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Mobilizing Change for Speed to Value in Retail
We help retail leaders optimize their workforce, transform digitally to deliver a seamless customer experience, and react more flexibly to a rapidly changing industry. With extensive experience helping retail companies meet market needs, we improve speed to value with retail-specific solutions.
How We Help
Revamp your approach to transformation efforts, be it systems or infrastructure investments.
Supporting these initiatives requires substantial investment. Enter IIJA and IRA, offering funding to boost operational efficiency and reduce upfront costs for emissions reduction goals. They serve as a powerful springboard for your success. Let's make a greener future together!
We've Earned Our Stripes
Meet Our Experts
Andrew Billings
Vice President
<p>Andrew is a Vice President at North Highland, leading the firm’s Supply Chain practice. He brings a dozen years of management consulting experience in end-to-end supply chain strategy, operational transformation, system implementation, and cost reduction.</p>
Russell Martin
Vice President, US Retail Lead
<p>Russell brings experience in complex project and program management for the retail and manufacturing industries. His expertise includes store operations, specialty sales, e-commerce, master data management, strategy articulation, facilitation, and change management.</p>
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Tom Matthews
Associate Vice President, UK Retail Lead
<p>Tom has spent the last 10-plus years working on large-scale technology programs, with a real passion for working across the tech operations, delivery, and business functions to design and land technology change that delivers customer value.</p>
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Elizabeth Lloyd
Associate Vice President, US Retail Lead
<p>Elizabeth is North Highland’s retail lead in the West. She has extensive experience in management consulting with specific expertise in program management and change management. Elizabeth brings a strong retail background to her clients as well as her people-forward approach to consulting.</p>
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Samantha Ferrie
Senior Director
<p>Samantha Ferrie is Senior Director of Business Development with North Highland. She leads the Retail & CPG business development team and also supports financial services and healthcare clients. <br />
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Prior to North Highland, Sam worked in technology consulting with strong business development leadership and marketing experience. <br />
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Sam received her Bachelor of Science from Northern Arizona University and her Master of Arts from University of North Carolina Charlotte.</p>
Warren Wills
Associate Vice President
<p>Warren is an Associate Vice President in North Highland's Strategy practice with a focus on global supply chain strategy, operational performance improvement, speed-to-market strategy, and profit improvement strategy.</p>
Our Thinking
