Creating Immersive Retail Experiences

<p>Lia is Managing Director at North Highland. She has more than 25 years of experience in large-scale transformation engagements in Fortune 100 organizations and deep expertise in the areas of strategy, performance improvement, solution design and development, process analysis, and digital in a number of different verticals and environments. Her industry experience spans the retail and CPG, financial services, and utilities sectors.</p>

<p>Andrew is a Vice President at North Highland, leading the firm’s Supply Chain practice. He brings a dozen years of management consulting experience in end-to-end supply chain strategy, operational transformation, system implementation, and cost reduction.</p>

<p>Russell is an Associate Vice President at North Highland with experience in complex project and program management for the retail and manufacturing industries. His expertise includes store operations, specialty sales, e-commerce, master data management, strategy articulation, facilitation, and change management.</p>

<p>Tom has spent the last 10-plus&nbsp;years working on large-scale technology programs, with a real passion for working across the tech operations, delivery, and business functions to design and land technology change that delivers customer value.</p>

<p>Elizabeth is North Highland’s retail lead in the West. She has extensive experience in management consulting with specific expertise in program management and change management. Elizabeth brings a strong retail background to her clients as well as her people-forward approach to consulting.</p>

<p>Scott is a Director at North Highland and works with many of our largest clients shaping Managed Services solutions across the U.S. He has extensive experience in management consulting across the private and public sectors with an emphasis on process and program improvement, sales and marketing, budget and forecasting, and customer experience. Scott is also a certified Scrum Master.</p>

<p>Tom is a Vice President at North Highland, leading the firm’s Managed Services practice. He brings over 25 years of managed services experience. Previously, he spent ten years with Spherion in national account leadership roles and another decade with TRC, where he transformed a staffing provider in a leading contact center managed services company</p>

<p>Simon is a Vice President at North Highland and leads the firm's Managed Services solution. He helps clients to shape adaptive workforce strategies that fit their unique needs and has a proven track record of delivering complex transformational programs. He specializes in operational strategy, change management, process and performance improvement, procurement, sourcing, and business analysis. His technical skills span Agile, Lean Six Sigma, business process transformation, project management, requirements management, training, and facilitation. Simon is also a certified Scrum Master.</p>