COVID-19 has surfaced new gaps and challenged fundamental workforce paradigms—introducing unforeseen questions surrounding the physical workspace, workforce equality, employee engagement, and cross-functional collaboration. The near-term future will continue to raise the stakes on how organizations strategize through their workforce. Business leaders—ready or not—must design for employee needs that did not exist in the pre-COVID-19 world. Suddenly, you must make game-changing decisions surrounding the return to work experience, managing hybrid teams, and addressing employee equality concerns. In this e-book, we offer insight into the key trends reshaping the world of work. From there, Rapid Innovation can help you apply these trends and pinpoint new opportunities specific to your business’ unique challenges and context.
Workforce: Reimagining the World of Work
Nick VarneyMaster Practitioner, Rapid Innovation Lead
Nick is a Master Practitioner in North Highland’s Experience Design capability. He has over 12 years of experience leading customer experience transformation, service design, and marketing initiatives for clients across industries including retail and healthcare.
Heather BalkemaSenior Director, Rapid Innovation Lead
Heather is a Master Practitioner in North Highland’s Experience Design capability. She is a dynamic leader with the ability to motivate and inspire teams to deliver customer-centric programs that drive brand equity and sales. Heather has over 20 years of experience in marketing strategy, advertising, and experience design across a variety of leading consumer and B2B brands.
Susan EdwardsAssociate Vice President, Workforce Transformation Lead
Susan has more than 20 years of experience as a talent management executive and consultant, with a track record of helping clients thrive in the face of constant change and competition. Susan helps leaders align their strategy, culture, and systems to deliver measurable business results. She is known as a collaborative and engaging leader who delivers innovative client solutions and brings out the best in her teams.
Joni RoylanceWorkforce Lead
Joni has over 10 years of experience leading global enterprise initiatives in experience design, workforce readiness and adoption, talent, and organizational design. She brings the “hearts and humans” perspective to her work and is currently focused on the future of work. She is passionate about building workplaces with thriving employees, loyal customers, and strong business outcomes.