COVID-19 has surfaced new gaps and challenged fundamental workforce paradigms—introducing unforeseen questions surrounding the physical workspace, workforce equality, employee engagement, and cross-functional collaboration. The near-term future will continue to raise the stakes on how organizations strategize through their workforce. Business leaders—ready or not—must design for employee needs that did not exist in the pre-COVID-19 world. Suddenly, you must make game-changing decisions surrounding the return to work experience, managing hybrid teams, and addressing employee equality concerns. In this e-book, we offer insight into the key trends reshaping the world of work. From there, Rapid Innovation can help you apply these trends and pinpoint new opportunities specific to your business’s unique challenges and context.
Workforce: Reimagining the World of Work
Nick VarneyMaster Practitioner, Rapid Innovation Lead
Nick is a Master Practitioner in North Highland’s Experience Design capability. He has over 12 years of experience leading customer experience transformation, service design, and marketing initiatives for clients across industries including retail and healthcare.
Heather BalkemaSenior Director, Rapid Innovation Lead
Heather is a Master Practitioner in North Highland’s Experience Design capability. She is a dynamic leader with the ability to motivate and inspire teams to deliver customer-centric programs that drive brand equity and sales. Heather has over 20 years of experience in marketing strategy, advertising, and experience design across a variety of leading consumer and B2B brands.
Pavan BilkhooMaster Practitioner
Pavan is a leader within North Highland’s People and Change practice, majoring on HR Transformation. Her background is a mix of Industry and HR Consulting. Pavan’s focus is on helping North Highland’s global HR clients realise business value through transformation across culture, change, process, technology and data.