Skip to main content

Main navigation

Services
Services

Image

We are known for helping clients solve their most complex business challenges through innovative offerings, unique insights and our depth of core consulting capabilities from strategy through delivery.

Read more
Data and Analytics

Experience Design

People and Change

Process and Business Analysis

Program and Project Management

Strategy

Technology
Accelerated Service Design

Agile Transformation

Change Economics

Managed Services

People-Centric Change

COVID-19
Industries
Industries

Image

We bring smart strategies and hands-on execution to industries facing tough business challenges. Our unique blend of experienced know-how and original thinking delivers great results.

Read more
Energy and Utilities

Financial Services

Healthcare

Life Sciences

Media, Entertainment and Communications

Public Sector

Retail and Consumer Products

Transportation, Hospitality and Leisure
Change Economics

Maximizing Value Through the Change and Transformation Agenda

Our approach unlocks the value of your transformation agenda by highlighting investments that drive growth and long-term impact.

Learn more
Insights
Insights

Image

We’re always thinking. From what today’s opportunities mean for tomorrow’s businesses to how we can help clients create a stronger future.

Read more
Blogs

Case Studies

E-Books

Newsroom

Videos

White Papers

COVID-19
Change Economics

Maximizing Value Through the Change and Transformation Agenda

Our approach unlocks the value of your transformation agenda by highlighting investments that drive growth and long-term impact.

Learn more
Careers
Careers

Image

We are born leaders with a challenger spirit, and we believe the future is ours to build.

Read more
View All Positions
We are Makers

Connected by a shared vision to make our clients, our business and our communities stronger.

Are you ready for incredible minds, best-in-class thinking, elite insight, professional grade, global reach and a focus on solving the complex?

Watch video
Toggle Search

Services
Industries
Insights
Careers

Services

Image

Services

We are known for helping clients solve their most complex business challenges through innovative offerings, unique insights and our depth of core consulting capabilities from strategy through delivery.

Data and Analytics
Experience Design
People and Change
Process and Business Analysis
Program and Project Management
Strategy
Technology

Accelerated Service Design
Agile Transformation
Change Economics
Managed Services
People-Centric Change
COVID-19

Industries

Image

Industries

We bring smart strategies and hands-on execution to industries facing tough business challenges. Our unique blend of experienced know-how and original thinking delivers great results.

Energy and Utilities
Financial Services
Healthcare
Life Sciences
Media, Entertainment and Communications
Public Sector
Retail and Consumer Products
Transportation, Hospitality and Leisure

Change Economics

Maximizing Value Through the Change and Transformation Agenda

Our approach unlocks the value of your transformation agenda by highlighting investments that drive growth and long-term impact.

Insights

Image

Insights

We’re always thinking. From what today’s opportunities mean for tomorrow’s businesses to how we can help clients create a stronger future.

Blogs
Case Studies
E-Books
Newsroom
Videos
White Papers
COVID-19

Change Economics

Maximizing Value Through the Change and Transformation Agenda

Our approach unlocks the value of your transformation agenda by highlighting investments that drive growth and long-term impact.

Careers

Image

Careers

We are born leaders with a challenger spirit, and we believe the future is ours to build.

View All Positions

We are Makers

Connected by a shared vision to make our clients, our business and our communities stronger.

Are you ready for incredible minds, best-in-class thinking, elite insight, professional grade, global reach and a focus on solving the complex?

Search

Case Study: Helping an Automotive Organization Transform Their Customer Experience

Videos | Case Study: Helping an Automotive Organization Transform Their Customer Experience

Share:

Tags Label:

Experience Design

Program and Project Management

Transportation, Hospitality and Leisure

Firm

Insights

Get In Touch

North Highland® is a registered service mark of The North Highland Company. Copyright © 1999-2020 The North Highland Company. This site uses cookies as part of its technical implementation and is in compliance with the Modern Slavery Act.