True Cost of Value Lost: Connecting People, Processes & Tech for the Win

<p>Rob has over 20 years of customer strategy and customer-driven transformation expertise. He has led hundreds of successful customer and employee-centered engagements for B2B and B2C clients across industries. Rob specializes in helping our clients expand their market presence via experience-based differentiation.</p>

<p>Ronan Dunne is the independent Chairman of the Board of Six Nations Rugby, the newly formed body overseeing the commercial and marketing operations for the Six Nations championships as well as the Autumn Nations series. Ronan also provides strategic advice to a range of companies in the telecoms and technology sector. Previously, he held C-suite roles with Tesco Mobile, Telefonica and Verizon, and now is a Strategic Advisor to huge brands including Marks &amp; Spencer.</p> <p>&nbsp;</p> <p>Ronan has been involved with some of the leading consumer brands and has built his career on harnessing technology and data driven insight to deliver growth through exceptional customer outcomes.</p>

<p>Courtney Albert is an Associate Vice President with the North Highland Company. She has over 18 years of experience in Organizational Strategy, Design, and Transformation across multiple industries, including retail &amp; consumer products, financial services, hospitality, media &amp; entertainment, public sector, non-profit, and life sciences. Specific areas of expertise include organizational assessments &amp; impact analysis, strategic and capability roadmaps, capability modeling, operating frameworks, organizational structures, skills &amp; competencies development, career pathing, communications strategy &amp; design, and organizational change management (OCM). She is passionate about helping clients navigate complex challenges &amp; environments, with an emphasis on agility and value.</p> <quillbot-extension-portal></quillbot-extension-portal>

<p>Ben Chamberlain serves as the Vice President responsible for advancing our Strategic Portfolio Management (SPM) best practices and software solutions. With over two decades of experience as a management consulting and enterprise software executive, he has successfully developed groundbreaking SPM solutions. These solutions have played a pivotal role in facilitating business transformation and enhancing business agility for numerous global 2000 companies.</p>